Process
- Tracking information may stop updating for several reasons: delayed parcel scanning at logistics sorting centers, customs clearance procedures, peak shipping seasons or severe weather conditions. Tracking updates will resume normally within a few days in most cases.
- We will get in touch with the logistics supplier to check your parcel’s real-time status and keep continuous follow-up for you.
Notice
Kindly wait patiently for new logistics updates. If no fresh tracking details appear after 48 hours, please contact us and we will launch further investigation for your package. We ensure your parcel will be delivered safely.
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