Process

1. Verification Photos: Please email us clear photos of the item (multiple angles, with original tags and intact packaging).
2. Return Label: Once we review the photos, we’ll send you a return label within 24 hours.
3. Ship the Item: Pack the item securely and send it back using the provided label. Please ensure the item(s) are not returned with a cardboard box. 
4. Refund: After we receive and inspect the return, we’ll process your refund within 24 hours. The amount will be returned to your original payment method within 2 business days.

Who will be charged the return shipping fees?

A. ChillCarve will cover the return shipping fees if:

1. Your item has a manufacturing defect in its materials or workmanship.
2. Your item has been damaged in transit.
3. You received the wrong item.

We may ask for photographic or video evidence for our records.

B. Customers need to cover the return shipping fees if:

1. You don't like the item after receipt of it.
2. You no longer need the item after receipt of it.
3. Your order was misplaced due to incorrect information provided by the customer(e.g. Incorrect address, product size, color, and style).

How much is the return shipping fee

19.98 in local currency

Notice: 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.