Process
- Submit two types of clear photos: close-up shots of the broken zipper or button, plus full overall photos of the garment.
- Provide your order number to our customer support team together with the photos.
- Our quality control team will evaluate the damage after receiving your materials and confirm a proper resolution plan.
- We will reply to you promptly once the assessment is finished.
Notice
We will fully resolve your product damage issue reasonably after verification.
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